Customer Service

Halo Optics is here to serve you, our valued customer.  We will be closed during some Holidays so that our hard-working employees can enjoy some quality time with their families.  The Holidays we are closed include:

 

Shipping & Delivery

When you place an order on any Plano Synergy Holdings company site, your shipping cost will be estimated. This amount will show up in your shopping cart and your credit card will be authorized, but not yet charged, for this amount. Once your order has been approved the total order plus the actual shipping cost will be charged to your credit card, this amount maybe more or less than the amount estimated at time of checkout. You will receive an email confirmation stating the final cost of your order. Orders can only be shipped to the United States. Purchaser is responsible for all freight and taxes. Unless otherwise requested and agreed to in writing, the company will ship your order by the most cost efficient shipping method available to us. In many cases this will be UPS or common carrier. You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States via UPS. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Please use a physical street address for shipment, we cannot ship to P.O. boxes. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

 

Warranty

For the warranty to be in effect, you MUST completely fill out and mail the warranty card along with your proof of purchase to WGI Innovations within (14) days after the date of purchase. As an alternative to mail, you may also visit our website and register your product at www.wildgameinnovations.com (you are still required to mail WGI Innovations your proof of purchase before the warranty is placed in effect.) Follow the onscreen directions to complete the process. WGI Innovations, LTD will replace all workmanship defects free of charge for ONE (1) YEAR after the date of purchase as long as your warranty is in effect. This warranty DOES NOT COVER damage, expense or injury caused by unauthorized repairs, alterations, improper connection, shipping, abuse, theft, accident, neglect or collateral loss. When returning product(s) for service you MUST obtain a Return Merchandise Authorization (RMA) number from WGI Innovations, LTD. Please include name, UPS address (No P.O. Box), telephone number, RMA number and a complete description of the problem on all enclosed correspondence. When possible, pack product carefully in original carton. Customers are responsible for any shipping cost to WGI Innovations. WGI Innovations will pay the shipping cost of replacement product to the customer. We are not responsible for damage incurred in returning items for repair. For product service send to:

 

Returns & Replacements

Permission for return of products must first be secured from the Company. Products returned without a Return Authorization Number will not be accepted. Return Authorization Requests showing shipper or invoice number, date, quantities of items and catalog number will be acted upon promptly. All Return Material Authorizations are conditional and are not final until the product is received and inspected by the Company. Credit will be issued at the original price charged less handling and transportation charges, where applicable. Returns will be subject to a minimum 15% restocking charge. All claims for shortages must be made within 72 hours of receipt of product. Contact us and we will issue you a return authorization number to enclose on your package prior to sending your package to us. We CANNOT process your return without this information and get your product back to you in a timely manner.

 

Ordering

The Company will take your order with an accepted MasterCard, Visa, or Discover credit card. Customer shall pay the Company all costs incurred by it in collecting any past due account from Customer, including all court costs and attorney's fees, provided, however, if the foregoing charges exceed that rate which may be lawfully charged under applicable law, then such charges shall be calculated so as not to exceed the lawful rate. 

 

Payment, Pricing & Promotions

Catalog product listings, specifications, availability, and pricing are subject to change without notice. Orders are not binding upon the Company until accepted by an authorized representative of the Company. Prices listed in the catalog and charges discussed herein are in U.S. dollars. Products are not available for shipment outside the United States. The Company reserves the right to refuse service, terminate accounts or cancel orders in its sole discretion. The Company may also change or modify these Terms and Conditions of Sale from time to time without notice. Prices shown herein reflect the latest information available at the time of the printing of the catalog or uploading of an electronic catalog. Prices charged will be those prevailing when an order is placed. The Company reserves the right to charge the Customer the price of the products at shipment if higher. The Company's quoted prices do not reflect the cost of accommodating Customer's purchases via credit card or any third-party procurement services, software or e-commerce providers and the Company may accordingly pass through the additional charges incurred as a result of Customer's use of such purchasing methods. Prices shown do not include any Federal, State or local taxes or any present or future sales, use, excise, value-added or similar taxes. Where applicable, such taxes shall be billed as a separate item and paid by Customer. Orders are accepted with the understanding that such taxes will be added, as required by law. The Company charges state sales tax in AR, CA, FL, IL, MI, MN, NY, TX, UT, WI.

 

Updating Account Information

There are several methods to contact us listed in this section. If you would like to change your Personal Information in our records, contact us using one of the methods set out below.
    Please call us toll free at 1-800-847-8269; or-
    Mail us at WGI, 602 Fountain Parkway, Grand Prairie, TX 75050